Customer service standards and guarantee

So you know what you can expect from us, we have put our service commitment to you in writing.

Letting
A property Manager will communicate with you weekly while your property is vacant.

Maintenance
We will not carry out any maintenance to your property without your knowledge and consent unless the repair is legally defined as “urgent”

Rent Collection
We will use the most efficient systems available for rent collection and in the event that your tenant ever fails to pay the rent on time we will chase the arrears with the maximum speed the law will allow.

Rent Monies
We will deposit your rent monies into your nominated bank account within 2 working days of the monthly close off date.

All agree outgoings will be paid in the strictest confidence and will not be released to a third party without written authorisation.

Privacy
All personal information will be held in the strictest confidence and will not be released to a third party without written authorisation.

Professional Standards
The highest standards of honesty, integrity and professional practice will be conducted in compliance with the Code of Conduct of the Real Estate Institute of Queensland.

Guarantee
If we fail to meet any of these standards, the next 3 months management of your property will be provided to you free of charge.

Shirley Tottle

Director and Licensee